FAQ

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How can I book an apartment on the Bonjour Residences website?


Currently, we're not able to take bookings on our website yet. If you would like to stay with us or have a special request such as corporate bookings, long-term bookings or multiple properties, you can contact us by phone, email or simply by going to "Enquire Now" to make an enquiry. Our staff will get in touch with you as soon as possible to sort our your accommodation needs.




What is the cancellation policy at Bonjour Residences?


Due to COVID-19, we've implemented a flexible cancellation policy for the remainder of 2020. Guests can cancel their stays 5 days before check-in free of charge. For stays in 2021, guests can cancel their stays 14 days before check-in free of charge.




Where is your parking located?


Bonjour Residences has a car park with 5 parking spaces on Lothian Road in Edinburgh's City Centre that all our guests can use free of charge.




Are the properties at Bonjour Residences pet-friendly?


Unfortunately, pets are not allowed at our properties.




What is Bonjour Residences?


Bonjour Residences is a quality serviced accommodation provider in Edinburgh for business and leisure stays. We pride ourselves in the high quality and comfort of our apartments. All our units are located in Edinburgh's city centre and come with full amenities such as free parking, fully-equipped kitchen, laundry facilities, free WIFI, towels & hotel-quality linen, hand sanitizer and face masks.




Why should I book directly with you?


If you book directly with Bonjour Residences, we guarantee that you'll receive the best nightly rate and best value for your money. We work with Stripe for secure payments and have a smooth booking process in place for your convenience.




What protocols have you implemented in regards to COVID-19?


In light of COVID-19, we have implemented the following measures:
- Strict cleaning protocols following the Association of Scotland's Self-Caterers (ASSC)
- Free masks & hand sanitiser for our guests
- Flexible cancellation policy for your convenience
- Free tablet for 24/7 contactless guest services (some apartments)
We have also received the accreditation "Good To Go" by VisitScotland for our cleanliness standards.